Terms & Conditions

Divado Technology (a trading name of Divado Group Pty Ltd)

These Terms and Conditions ('Terms') govern the provision of services by Divado Group Pty Ltd, trading as Divado Technology and MyWebPro ('we', 'us', 'our'), to any person or business ('you', 'your', 'the Client') who engages us for services. By engaging our services, requesting a quote, or accepting a proposal, you agree to be bound by these Terms.

1. Services Covered

These Terms apply to all services provided by Divado Technology and MyWebPro, including but not limited to:

  • Technology check-ups and infrastructure assessments
  • Small business networking (design, installation, and support)
  • Point of sale (POS) and EFTPOS terminal setup and support
  • Physical security (cameras, access control) and digital/cyber security services
  • Data storage, backup, and business software setup and support
  • Website design, development, and hosting-related services (provided under the MyWebPro trading name)
  • Ongoing managed service retainers covering any of the above

Where a specific quote, proposal, or statement of work ('Proposal') describes services in more detail, that Proposal forms part of the agreement between us. If there is any inconsistency between a Proposal and these Terms, the Proposal prevails to the extent of the inconsistency.

2. Quotes, Pricing & Payment

2.1 Quotes

Quotes are valid for 30 days from the date issued unless otherwise stated, and are based on information provided by you at the time. Additional charges may apply if the scope of work changes or if issues are discovered during the course of work that were not reasonably identifiable at the time of quoting.

2.2 Payment Terms

Unless otherwise agreed in writing:

  • Check-ups and one-off assessments are payable in full prior to or upon delivery of the report.
  • Project work may require a deposit (typically 30-50%) prior to commencement, with the balance due on completion or per agreed milestones.
  • Retainer and ongoing services are billed monthly in advance, unless otherwise agreed.
  • Invoices are payable within 14 days of the invoice date unless a different period is stated on the invoice.

2.3 Late Payment

We reserve the right to suspend services for overdue accounts and may charge interest on overdue amounts at a reasonable commercial rate, and reasonable costs of recovery, to the extent permitted by law.

3. Cancellations & Rescheduling

We ask for as much notice as possible if you need to cancel or reschedule a booked check-up, project visit, or installation. Cancellations with less than 48 hours' notice may incur a fee to cover time reserved for the engagement. Deposits for project work are generally non-refundable once work has commenced, except where required by the Australian Consumer Law.

4. Cancellations & Rescheduling

We ask for as much notice as possible