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Frequently Asked Questions
What does Divado Technology actually do?
We help small and medium businesses manage their network, point of sale, security (both physical and digital), data backups, and cloud storage — all under one relationship instead of juggling separate vendors for each. Website design is also available through our sister brand, MyWebPro.
How Does Pricing Work?
It depends on what you need. A technology check-up is a flat fee. Larger project work (like a network setup or security install) is quoted as a fixed project price. Ongoing support is available as a monthly retainer, which is the most cost-effective option if you want things monitored and maintained continuously rather than fixed after something breaks.
Will I need to replace my existing equipment or switch providers?
Not necessarily. We start by understanding what you already have and work with it where it makes sense. Recommendations are based on what's actually needed for your business, not a blanket "replace everything" approach.
What happens after the free 30-minute call?
We'll talk through what's going on in your business and what's on your mind. From there, we'll recommend next steps, whether that's a technology check-up, a specific project, or just some quick advice, and you'll know exactly what it involves and costs before anything is booked in.
How is this different from a typical IT support company?
Most IT providers focus narrowly on computers and networks, and most security companies only handle cameras or cyber separately. We bring both together — physical and digital security, plus the everyday infrastructure that keeps a business running — so nothing falls through the gap between vendors.
Does this include website design?
Website design and builds are handled through our sister brand, MyWebPro. Divado Technology covers ongoing website support (hosting, updates, troubleshooting) once your site is live, and the two work well together since your site runs on the same infrastructure we manage.
Do you work remotely, on-site, or both?
Both, depending on what's needed. Many issues, like software, network configuration, or troubleshooting, can be handled quickly and securely over a remote connection. Hands-on work, such as cabling, POS terminals, cameras, or access control, is done on-site.
How do you keep our business data secure?
We handle personal and business information in line with Australian privacy requirements, limit access to what's needed for the job, and build security (network segmentation, proper access controls) into every engagement from the start rather than adding it as an afterthought. Please read our privacy policy for more information.
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